Where to Get Help
Different issues route to different channels. Trading questions and UX feedback go to Discord. Security vulnerabilities go to security@ostium.io before any public disclosure. Privacy requests go to privacy@ostium.io. Legal, partnership, and general inquiries go to team@ostium.io. Using the right channel produces the fastest response and keeps sensitive matters off public timelines.| Issue | Route To |
|---|---|
| General trading question | Discord |
| A trade did not execute as expected | Discord (include wallet address and transaction hash) |
| Deposit or withdrawal issue | Check Deposit or Withdraw, then Discord |
| UI bug | Discord or team@ostium.io |
| Security vulnerability | security@ostium.io (never post publicly) |
| Privacy request | privacy@ostium.io |
| Partnership or institutional inquiry | team@ostium.io |
| Legal or terms question | team@ostium.io |
Reporting Security Issues
Report security vulnerabilities in Ostium smart contracts or infrastructure privately to security@ostium.io before any public disclosure. The team acknowledges reports within 24 hours. Public disclosure before reporting disqualifies the reporter from any security reward and can enable attacks against live user funds. Full scope, disclosure criteria, and reward details live on the Smart Contract Audits page.Staying Informed
Protocol changes, new market listings, and product upgrades are announced on X (@OstiumLabs) and the blog. X carries real-time announcements and market commentary; the blog hosts long-form analysis. For a packaged recap, the Ostium newsletter goes out on a regular cadence, published as an X post and sent by email; subscribe at the blog URL above.FAQ
Is there an official Telegram group?
Is there an official Telegram group?
Ostium’s primary community channel is Discord. A Telegram trading bot exists for placing trades directly from Telegram (see the Terms of Use for details), but general community discussion, feature requests, and support happen in Discord. There is no official Ostium-run community Telegram group.
Can the Ostium team access my wallet or recover lost funds?
Can the Ostium team access my wallet or recover lost funds?
No. Ostium is non-custodial: the team cannot access your wallet, move your funds, or reverse transactions. If tokens are sent to the wrong chain or address, the team cannot recover them. Always verify the recipient address and network before sending. The Fund Your Account page covers safe bridging practices.
How do I tell a bug from a security issue?
How do I tell a bug from a security issue?
Functional bugs (UI glitches, display errors, unexpected behavior that does not expose user funds) go to Discord or team@ostium.io. Security issues (smart contract vulnerabilities, access control flaws, anything that could compromise user funds) go to security@ostium.io privately. When in doubt, treat it as a security issue and use the private channel.
What to Read Next
- Connect Your Account — Set up a wallet and start trading.
- Smart Contract Audits — Independent security reviews and the full responsible disclosure process.
- How Ostium Works — Two-layer architecture, settlement and hedging, and the four core services that run the protocol.